Atom and ZTE forge strategic partnerships to Accelerate Myanmar’s Digital Telecom Future

ATOM, Myanmar’s leading 4.5G VoLTE telecom provider, and ZTE, a global leader in integrated ICT solutions, have entered a strategic partnership to accelerate the digital transformation of Myanmar’s telecom sector through the co-development and deployment of a next-generation Business Support System (BSS). This collaboration marks a critical milestone in ATOM’s journey to becoming a future-ready digital operator, underscoring both organizations’ shared vision for delivering cutting-edge connectivity, operational excellence, and enriched customer experiences.

The strategic initiative, structured as a multi-phase transformation program, will modernize ATOM’s core IT systems including Customer Relationship Management (CRM), Order Management, Enterprise Product Catalog, and Partner Management. This will lay the foundation for a seamless, agile, and highly adaptive service ecosystem that can support emerging digital use cases and evolving consumer expectations.

As Myanmar’s telecom landscape continues to evolve, ATOM and ZTE are committed to advancing network intelligence and operational excellence through scalable and cloud-ready digital architecture. These joint efforts are designed to drive long-term value, foster service innovation, and prepare the foundation for future growth opportunities including 5G monetization and IoT enablement.

Ahmad Abdallah, Chief Executive Officer of ATOM, stated: “This collaboration marks significant step forward in ATOM’s digital transformation journey. By combining ZTE’s global leadership in BSS innovation, Whale Cloud’s robust technology solutions, with our customer-first ambition, we are committed to reimagining our service delivery and operational agility to unlock a future of seamless, intelligent connectivity for Myanmar.”

With robust, cloud-ready digital architecture at its core, the transformation program is designed to unlock a host of strategic benefits, including:

• Personalized, real-time customer engagement across digital channels
• Faster time-to-market for new products, offers, and innovations
• Operational efficiency and cost optimization across key systems
• Future-readiness for 5G, IoT, and emerging revenue models
• Immersive, unified digital experiences for all customers
• Power of AI in customer engagements and interactions

As Myanmar’s telecom industry enters a new era, ATOM and ZTE are committed to introducing technology that not only powers networks but transforms lives. This partnership will bring global best practices, advanced platforms, and a culture of continuous innovation to the heart of Myanmar’s connectivity ecosystem.

Mr. Gavin Cai, Chief Executive Officer of ZTE Myanmar, commented: “We are honored to partner with ATOM on this transformative journey. Our field-proven digital BSS capabilities, combined with ATOM’s market leadership, will bring forth new levels of agility and customer value. With industry-leading technology, robust hardware, software and comprehensive service capabilities, ZTE is committed to delivering an exceptional user experience for ATOM. In collaboration with Whale Cloud Technology, we commit to drive innovation and set new benchmarks in digital transformation. Together, we are creating a digital infrastructure that can evolve with the needs of tomorrow, facilitate ATOM’s digital transformation and create maximum value.”

“This initiative is more than a systems upgrade—it is a catalyst for cultural, operational, and strategic transformation,” said Srinivas Rao, Chief Information Officer at ATOM. “We are rethinking how we work, how we serve, and how we innovate. Together, we are building a telecom platform that is intelligent by design, scalable by architecture, and inclusive in impact.”

The program is set to unfold over an estimated 18-month period, beginning with Enterprise Business Customer (B2B) capabilities and gradually expanding to Retail Business Customer (B2C) services. During this time, ATOM’s cross-functional teams will work in close coordination with ZTE to ensure successful implementation, supported by a fully integrated, modular BSS platform aligned with international best practices.

This strategic partnership represents a long-term commitment to advancing Myanmar’s digital infrastructure—creating pathways for economic development, digital inclusion, and a new generation of services that empower people and businesses alike.