In March 2022, we reported that MPT had extended its “TuTu Chat” chatbot to its Viber Community, following an earlier debut on the MPT4U app, MPT’s website, and its IVR phone system in November 2021 (Telecompaper covered the Viber rollout separately at the time). More than four years later, that original article still gets a steady trickle of search traffic from people typing “MPT TuTu Chat” or “MPT Viber community” into Google — which told us it was worth checking whether any of it still works.
Is TuTu Chat Still Running?
Yes. As of September 2026, MPT’s own Contact Us page still lists “TuTu Chat” as a live support option, grouped under “For Call Center Service” alongside “Email Us.” We confirmed this directly by pulling the page’s current content rather than relying on a cached search snippet — the navigation structure is clearly current (the page’s own copyright footer reads “© 2026 MPT Myanmar”), and TuTu Chat is still one of the featured entry points.
How to Reach It Today
According to MPT’s current site, the support options are:
- TuTu Chat / Live Chat — opens as a chat widget directly on the Contact Us page.
- Call Center — 106 for MPT users (free), 012399106 for non-MPT users. Business customers have separate lines: 08008009990 (free, MPT users) and 09426000323 (non-MPT users).
- Email — a dedicated address listed on the same page for general inquiries, plus a separate one for media contacts.
- MPT4U app — still MPT’s main self-service app, where the chatbot function originally launched before Viber.
We also found an active Viber invite link for a community currently named “MPT Myanmar.” Viber’s invite pages render through JavaScript, so we could only confirm the community’s name and that the link resolves — we were not able to independently verify that the TuTu Chat bot still responds inside that specific community the same way it did in 2022. If you’re relying on Viber specifically, the webchat on the Contact Us page is the option we could verify end-to-end today.
What’s Changed Since the 2022 Viber Launch
Our own analysis: the framing has shifted. In 2022, MPT’s announcement was specifically about bringing the chatbot to Viber as a new channel, on top of the app and website. Looking at MPT’s site today, TuTu Chat is presented as a general “Call Center Service” reachable primarily through the website widget, with Viber not called out by name on the Contact Us page at all. That doesn’t mean Viber access has been dropped — MPT’s Viber community itself is clearly still active — but the public-facing emphasis has moved toward the website and the phone-based call center numbers, rather than Viber being highlighted as its own dedicated chatbot entry point.
What We Could Not Verify
In keeping with our policy of not asserting things we haven’t checked directly: we did not test an actual conversation with TuTu Chat, so we can’t confirm what functions it currently supports (package purchases, MPT Club queries, and VAS subscription management were the original feature set MPT described in 2022). We also could not confirm whether the specific Viber Community group from the 2022 rollout is the same one behind the “MPT Myanmar” invite link we found, since Viber doesn’t expose that history to an outside fetch. If you need a guaranteed response, the phone call center numbers above are the most straightforward fallback.
Frequently Asked Questions
Is MPT’s TuTu Chat still available in 2026?
Yes — it’s still listed as an active support channel on MPT’s official Contact Us page as of September 2026, alongside the call center and email options.
How do I contact TuTu Chat?
The most reliable route today is the live chat widget on mpt.com.mm/en/contact-us. MPT’s Viber community is also still active, though we couldn’t independently confirm the chatbot behaves identically there.
What can TuTu Chat help with?
At launch, MPT described it as able to help customers browse and purchase data and voice packages, check MPT Club offers and promotions, and subscribe or unsubscribe from value-added services. We were not able to verify this feature list is still accurate in 2026, since MPT’s current site doesn’t republish a feature breakdown.
What if TuTu Chat doesn’t respond?
Call 106 (free, MPT users) or 012399106 (non-MPT users) for MPT’s call center, or email the address listed on the Contact Us page.
The Bottom Line
TuTu Chat hasn’t been discontinued — it’s still one of MPT’s listed support channels four years after our original report. But the way MPT presents it has changed: less “new Viber feature,” more “one of several ways to reach call center support.” If you found this page looking for the 2022 Viber rollout specifically, the safest bet today is the webchat on MPT’s own Contact Us page, with the call center numbers as a backup.
Sources: MPT Contact Us page (mpt.com.mm/en/contact-us/, accessed September 2026); MPT FAQs page (mpt.com.mm/en/faqs/, accessed September 2026); Telecompaper, “MPT adds chatbot service to Viber Community platform” (telecompaper.com, 2022); Myanmar Tech Press original report, March 2022 (en.myanmartechpress.com/mpt-viber-live-chatbot/).