Wave Money will take action against those who take extra fees for withdrawing money
Wave Money has announced that it will investigate any incidents of overcharging.
Wave Money reported that it has been providing services since February in the face of many challenges and there have been a number of obstacles to our operations and difficulties in providing services to millions of customers due to the lack of normal banking services, unlimited mobile internet outage, limited time internet service, unstable internet, and electricity cut out.
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Customers are now facing various difficulties in withdrawing money, many are facing a shortage of banknotes and an increase in remittance and withdrawal services at Wave Money outlets and it has been reported that some agents are charging more service fees than normal.
Wave Money understands the difficulties faced by the agents in this situation but has not been allowed to charge more for Wave Money services and in that case, Wave Money will take action against those who take extra fees for withdrawing money. Also stated that taking advantage of the users or violating the rules and misconduct will be dealt with in accordance with the appropriate rules and regulations.
In this difficult situation, Wave Money is doing its best to provide vital services to millions of customers on a regular basis with its agents. In the case of difficulties, users can contact the Wave Money service platform or Call Center (900/Telenor), and (09790009000/other operators) at any time.
Photo Source https://www.facebook.com/WaveMoney
Wave Money also informed users not to share PIN number, OTP number, Secret Number, and other personal information with anyone, and Wave Money customer service staff do not ask for customer information or personal information. Wave Money will only be able to connect with users through official channels.
Wave Money also transferred up to 12 trillion kyats (the US $ 8.7 billion) in remittances during the 2020 COVID 19 pandemic. It also paid up to 88 billion kyats (the US $ 65 million) in agency fees. During that time, Wave Money was transferred over 3.9 million monthly transfers, and Wave Pay has over 1.5 million monthly subscribers.
