Grab expands GrabFood services in Mandalay
Grab continues its investment in Myanmar’s second-largest city with the expansion of GrabFood delivery services to digitize Mandalay food merchants and serve fresh meals to customers in under 30 minutes.
The introduction of GrabFood in Myanmar’s second-largest city comes after the growing popularity and take-up of the service by customers in Yangon in recent months, with thousands of customers ordering their favorite meals daily using the same Grab App they already trust for daily transportation services. 
Photo Source http://www.facebook.com/GrabMM
With GrabFood, Grab has invested in human resources, city operations, and technology to bring the industry-leading digital ordering platform to Mandalay eaters who can enjoy their favorite foods from all across the city, with convenient, fast and affordable deliveries. Customers need not head out and meddle with crowds especially as health authorities continue to encourage social distancing; instead, users can rely on GrabFood to save them time to focus on other daily priorities as they await safe deliveries of their food orders. At launch, GrabFood is ready to cater to customers in the four major Mandalay townships – Aungmyethazan, Chanayethazan, Chanmyathazi, and Maha Aungmye.
In preparation for the launch of GrabFood, the Grab Myanmar team on-boarded the largest number of licensed business food merchant-partners amongst the delivery platforms currently operating in Mandalay. They include popular chain eateries such as Lotteria, The Pizza Company, Manhattan Fish Market, and YKKO, along with numerous other locally-owned F&B businesses such as Easy Ray, Moe Wai Kyaw Teahouse, Unique Mandalay Tea Room and mini Drinks. With no minimum order required, customers simply use the Grab App they already trust to easily make orders of their favorite food and drinks. During the initial trial period, orders were found to be delivered by Grab’s efficient delivery-partners on motorbikes to the customer’s doorstep in under 30 minutes. 
Photo Source http://www.facebook.com/GrabMM
Said Ko Myat Kaung Min, Head of GrabFood Myanmar, “As the everyday everything app, we are delighted to bring GrabFood to Mandalay and to deliver the favorite dishes of our customers right into their hands! Aided by Grab’s technologies, we are seeing a shift in how people in Myanmar consume their favorite foods as well as how more traditional restaurant operators have embraced digital channels to find and serve more customers as the nation takes steps towards economic recovery.”
Grab customers in Mandalay can make a GrabFood order with three simple steps. First, tap on ‘Food’ on the home screen of the Grab App. Then, select the preferred restaurant and add menu items to the order ‘Basket’. Finally, tap on ‘Place Order’ to confirm the order. After an order is placed, Grab users can use features in the Grab App such as Live Order Tracking, direct messaging, and calls with delivery-partners. They can also contact Grab’s 24/7 Customer Experience team for assistance should the need arise. 
Photo Source http://www.facebook.com/GrabMM
As a welcome treat to celebrate the arrival of GrabFood in Mandalay, new GrabFood customers can enjoy an MMK 3,000 discount and free deliveries on their first two orders. To enjoy these discounts, customers should apply the promo code ‘NEWFOODIE’ and place orders with a minimum value of MMK 5,000.
All delivery-partners are covered by Trip Insurance during each GrabFood delivery. In addition, all delivery-partners are eligible for financial assistance of MMK 200,000 under the Grab Partner Relief Fund should they be diagnosed with COVID‑19 or officially placed into quarantine by the health authorities.
