Pun Hlaing Hospitals (PHH), one of Myanmar’s leading healthcare organizations, has introduced the HEAL App, a telehealth mobile application that lets patients access quality healthcare support around the clock, 24 hours a day, 7 days a week, with just a few taps on their phone.
Image: HEAL
HEAL stands for “Health Empowerment and Active Living,” and the app was launched to help people across Myanmar look after their health while living more active, fulfilling lives.
Through the HEAL App, patients can easily connect with qualified healthcare professionals via video or phone for telehealth consultations, access their own medical records, request further healthcare services, book in-person appointments in advance, and order medicine delivery. The app also shares information on disease prevention, healthy living, and what patients need to do to maintain an active lifestyle.
Image: HEAL
Backed by PHH’s comprehensive healthcare network — which operates three hospitals and numerous clinics located in key areas of major cities nationwide — the HEAL App is the first hospital-led telehealth application in Myanmar. Given PHH’s long-standing presence in Myanmar’s community and its wide-ranging, full-service healthcare offerings, PHH is well positioned to meet the public’s growing healthcare needs.
The HEAL App was launched with the tagline “HEAL, Your Health In Your Hands,” encouraging people in Myanmar’s digital era to enjoy the benefits of accessing health information and healthcare services anytime, anywhere, through a single mobile app. The app is set to play a crucial role in making healthcare more accessible to everyone, helping address the challenges faced by people in remote or hard-to-reach areas in getting timely health support and information.
Downloading and Registering for the HEAL App
The HEAL App can be downloaded for free, quickly and easily, from the Google Play Store or Apple App Store. After downloading, patients need to register and enter their information to create a patient profile. As a security feature to keep patient data safe, the app requires a one-time password (OTP) each time a user logs in.
HEAL App Services
The HEAL App connects patients with the services of more than 150 experienced general and specialist doctors. Services included in HEAL App version 3.1.1 are:
Telehealth consultations with general practitioners — Patients can book an appointment and have a phone or video telehealth consultation with a general practitioner within 15 minutes on the same day.
Image: HEAL
Telehealth consultations with specialists — Patients can book an appointment for a telehealth consultation with a specialist doctor within 6 hours.
In-person healthcare — Patients can book an appointment within 6 hours to visit a Pun Hlaing hospital or clinic in person for an examination and treatment by a doctor.
Messaging with doctors via the app’s in-built chat feature — Patients can use the app’s secure messaging feature to chat directly with doctors about health-related questions and minor symptoms they may be experiencing.
My Health (electronic medical record) — Instead of a paper medical record, the app lets both patients and doctors securely manage medical records digitally. Doctors can store patients’ clinical information, lab results, prescriptions, and other medical records in this record, and patients can easily access and present their medical history at hospitals and clinics.
Image: HEAL
Health news — Patients can read the latest health information and articles.
Health packages — Patients can browse a range of comprehensive, affordable, and effective preventive care and health screening packages available in the app.
Medicine ordering — Patients can conveniently order the medicine they need through the app, with the option of home delivery or in-person pickup at Pun Hlaing hospitals and clinics.
Doctor information — The app includes comprehensive information about doctors, including their specialties, qualifications, and experience.
Hospital and clinic information — Patients can browse the locations, services, attending doctors, and available benefits of hospitals and clinics within the Pun Hlaing Hospitals network.
Ambulance requests — For emergencies or time-critical situations, patients can also request a Pun Hlaing Hospitals ambulance through the app.
Cashless payments
Prices for services and medicine purchases within the HEAL App are displayed transparently, and some services require advance payment. Patients can pay conveniently and securely using WavePay or a credit/debit card within the app.
For more information, contact HEAL App’s customer support team at +95 9 772 889 955 or by email at info@healbypunhlaing.com. Updates on HEAL App services and information will be posted regularly at https://www.facebook.com/healappmm.